Refund policy

All items sold within the EU by VON VERGEN have a 14-day return policy, if the product is damaged or defective. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, within the EU

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@vonvergen.com. Please note that returns will need to be sent to the following address: Ruusutarhantie 5, A-talon kerrari, 00300 Helsinki.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@vonvergen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items of items are non-returnable. For example, certain collections or 1/1 items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vonvergen.com.

Before ordering, please refer to the measurments carefully for the perfect size. For further guidance regarding size and customisation, please email contact@vonvergen.com for inquiries. We will reply as soon as possible.

We only replace or refund items if they are defective or damaged. In quality issues, please reach out to us and we will sort it out.